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Government · Sri Lanka
Sanitation Management ERP, Polonnaruwa District
An 18-module ERP that moved sanitation services from paper and spreadsheets to one operating system.
The challenge
Manual workflows, no mobile tools for field teams, scattered asset records, and complaints that took five to seven days to resolve. Fifteen years of records sat in spreadsheets.
Before and after
- ComplaintsFrom 5–7 days to resolve, to 1–2 days.
- Field workFrom no mobile tools, to an offline app with GPS.
- AssetsFrom scattered records, to a GIS asset registry.
- ReportingFrom manual, to 9 automated dashboards.
- People250+ staff trained, 14 digital champions.
What PLX built
- 18 sanitation modules on shared master data
- Offline field app with GPS and route planning
- GIS asset registry
- Links to the National Citizen Portal and revenue systems
- Migration of 15 years of records
Technology: Microservices ERP, GIS, offline mobile field apps
Result
Complaints are resolved in one to two days instead of five to seven, and field teams work from the same data as the office.
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