Home / Case Studies / Utilities
Utilities · Indonesia
Water Utility ERP, GIS and SCADA Integration
One platform for billing, customers, assets and network operations at PDAM Tirta Satria, Central Java.
The challenge
Siloed legacy systems, manual data entry and paper workflows. High non-revenue water, limited network monitoring and no real-time data for decisions. Service area of 2.1 million people, 1,040 km of pipeline, 480 MLD.
How it works
- Meters and SCADASmart meters and sensors report network conditions in real time.
- Integration layerField data flows into one platform.
- ERP and GISBilling, customers and assets sit on the same network map.
- AppsField teams and customers act on the same data.
What PLX built
- Integrated ERP for finance, customers and assets
- ERP linked to ArcGIS for network mapping
- Smart metering and SCADA integration
- Field and customer self-service apps
- Training and an in-house digital division
Technology: ERP modules, ArcGIS Enterprise, SCADA integration, cloud/hybrid hosting, data lake and analytics, mobile apps
Result
Non-revenue water fell by 31% and revenue grew by 22%. Billing, customer service, assets and network operations now run on one platform.
Related work
More case studies.
JICA-BFSA Digital Food Safety Platform
A national inspection and compliance platform for the Bangladesh Food Safety Authority, across all 64 districts.
Read case study →
Government Document Management System
Paper records converted into a secured, searchable archive with Burmese and English OCR.
Read case study →Citizen Services Portal
Integration backend and citizen modules that put permits, registrations, payments and grievances behind one login.
Read case study →Talk to us about your project.
We reply within 4 hours. Priority requests within 1 hour.