AI Solutions
AI agents that do routine work inside your existing systems.
Agents that gather information, prepare work and route cases across ERP, CRM and case systems, with a person approving what matters.
Where we have done it: Agentic AI module for a cybersecurity solution provider. AI assistants and routing for ABG Pocket.
Overview
Most routine work is the same few steps repeated: collect information from several systems, check it, prepare a summary, send it to the right person.
We built an agentic AI module for a cybersecurity solution provider. It carries out multi-step tasks, gathers context and prepares findings, so analysts review conclusions instead of raw alerts. For ABG Pocket in Bangladesh we built AI assistants that answer common customer questions at any hour and route the rest by history, sentiment and complexity.
In practice
What an agent does, step by step
- Read new alert from security system
- Collect related events from the last 24 hours
- Check user and device history
- Prepare a finding with evidence
- Wait for analyst approval
Illustration based on our agentic module for a cybersecurity company.
What we deliver
Scope of work.
- Multi-step agentsAgents that call your systems, collect data and prepare a result for review.
- Case routingRequests sorted and sent to the right team by type, history and urgency.
- ERP and CRM integrationAgents that read from and write to the systems you already run.
- Customer and staff assistantsHandle routine questions; hand over the rest with full context.
- Human approval stepsA person approves any action that affects a customer, citizen or payment.
- Logs and monitoringEvery agent action recorded and reviewable.
How we deliver
Our process.
Questions
Common questions.
Will the agent take actions on its own?
Only where you allow it. Actions that affect customers, citizens or money need a person to approve.
Does it replace our ERP or CRM?
No. It works on top of the systems you already run.
How do we know what it did?
Every step is logged and can be reviewed.
Where do we start?
With one repetitive process that takes staff time every day.
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Talk to us about your project.
We reply within 4 hours. Priority requests within 1 hour. Meetings on Zoom, Microsoft Teams or Google Meet.