Industries
Telecom.
Self-care and loyalty apps, OSS/BSS applications, predictive customer service and network analytics.
Overview
Telecom customers expect instant service in an app. Operators need it integrated with billing systems that are often decades old.
PLX built the Ooredoo Myanmar self-care app, which reached 2.3 million active users in its first year, and a predictive customer service platform for Telenor.
In practice
Ooredoo Myanmar
2.3 million active users in the first year. 230 million digital transactions.
What we deliver
Scope of work.
- Self-care appsRecharge, usage, offers and account services.
- LoyaltyPoints and personalised offers.
- Billing integrationConnection to legacy billing and CRM.
- Predictive serviceIssue prediction before the customer calls.
- Network analyticsUsage and quality dashboards.
- OSS/BSS applicationsOperational and business support modules.
More in Industries
Talk to us about your project.
We reply within 4 hours. Priority requests within 1 hour. Meetings on Zoom, Microsoft Teams or Google Meet.