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Government · Indonesia
Citizen Services Portal
Integration backend and citizen modules that put permits, registrations, payments and grievances behind one login.
The challenge
Citizens dealt with separate offices and systems for permits, registrations, utility payments and grievances, with little visibility of where a request stood.
How it works
- CitizenApplies once on web or mobile, with one account.
- Identity checkBiometric authentication and document verification.
- PLX integration backendRoutes the request to the right agency system.
- Agency systemsPermits, registration, payments or grievance handling.
- StatusProgress returns to the citizen in real time.
What PLX built
- Integration backend connecting existing agency systems
- Web and mobile citizen modules
- Biometric login and digital document verification
- Real-time status tracking on every request
- Mobile screens built for 3G and regional languages
Technology: Microservices on Kubernetes, AES-256 encryption, multi-factor authentication, geographic redundancy
Result
Citizens apply once and track progress in one place. Agencies keep the systems they already run.
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