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Financial services · Bangladesh
ABG Pocket AI-Assisted Customer Platform
An omni-channel platform that brings web, mobile and social conversations into one interface for support teams.
The challenge
Customer conversations arrived through web, mobile and social channels, each handled separately, with no full history in front of the agent.
How it works
- CustomerWrites on web, mobile or social.
- AI assistantAnswers common questions at any hour.
- Smart routingSends the rest by history and urgency.
- Support agentSees the full history in one screen.
What PLX built
- Live chat with AI assistants, 24/7
- Ticket routing by history, sentiment and complexity
- Unified CRM backend integrated with existing systems
- Security and compliance controls built in
Result
Common questions are answered at any hour. Agents handle the rest with the full history on one screen.
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