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Telecom · Myanmar

Ooredoo Myanmar Self-Care App

Loyalty, account services, recharges, usage tracking and offers in one app, integrated with legacy billing.

Myanmar
Client
Ooredoo Myanmar
Country
Myanmar
Year / duration
2018 · 6 months
PLX role
Technology solution provider
Ooredoo Myanmar self-care app screens

The challenge

Subscribers needed one place for recharges, usage, offers and loyalty, across a geography with uneven connectivity, without replacing legacy billing.

What PLX built

  • React Native app with secure API integration
  • Integration with legacy billing systems
  • AWS backend sized for peak usage
  • Offline functionality across diverse geography

Technology: React Native, AWS

Result

2.3 million active users in the first year, with 230 million digital transactions.

2.3Mactive users in year one, 42% of the customer base
230Mdigital transactions
+24point NPS improvement

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